FAQ’s

Rs. 19.9 Shipping Week

PERSONTAGE is celebrating Rs.19.9 shipping week from 12 to 29 SEPTEMBER.

Instead of our regular Rs.199 shipping on orders below Rs.1000 you only pay Rs.19.9 during this promotion. Make full use of this limited time offer.

FREQUENTLY ASKED QUESTIONS

WHAT IS PERSONTAGE?
Please watch this video where our CEO explains the concept.

HOW DO I PLACE AN ORDER?
LINK TO ‘HOW TO ORDER’ SECTION ABOVE

HOW WILL YOU DELIVER MY ORDER?
Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of Cash on Delivery order, the courier will collect the money in cash from you when he delivers the order.

HOW LONG MY ORDER WILL TAKE TO ARRIVE?
Your order will usually reach your doorstep between 2 to 5 working days from the date of order. However the delivery can take up to 10 working days during busy holiday season or our mega sales events or any unforeseen natural disaster

WHAT IS HOT DEALS?
We at PERSONTAGE CLOTHING put a few products on heavy discounts every day for 24 hours. After the completion of the daily deal, the prices of those products return to their normal prices.

WHAT IS HAPPY HOUR?
We at PERSONTAGE CLOTHING put the entire store at FLAT 25% off Monday to Wednesday between 4.00PM to 6.00PM

WHAT IS FUN DEALS?
We at PERSONTAGE CLOTHING put up some of the best seller combo of TOP & BOTTOM and make them a pack of fun deal with considerably reduced price every week. After the completion of the fun deal, the prices of those products returnto their normal prices.

WHAT IS EXPORT BRANDS SECTION ON PERSONTAGE?
We, PERSONTAGE CLOTHING, are a child concern of ZIMBIS KNITWEARS PVT LTD which is an export manufacturing unit since 1992. In the EXPORT BRANDS section we sell all the surplus leftovers of our export orders

WHAT IS B QUALITY?
B Quality Items are products that have minor faults in them. The faults are hard to notice. They are completely wearable products and are not used or worn. The product faults may include darning (rafu), broken stitch, untrimmed threads and thread variation etc. Or you can watch this video where our Co Founder explains the concept.

WILL MAKE A SMALL VIDEO FOR THE ABOVE LINK. UNTIL THEN MAKE ALL SUCH LINKS UNCLICKABLE EXCEPT FOR THE ONE IN ‘WHAT IS PERSONTAGE’

HOW MUCH IS THE DELIVERY OR SHIPPING CHARGES?
Orders above Rs.1000, WE ship free of charge.

For orders below Rs.1000 we charge a fix rate of Rs.199 per order.

Our system automatically calculates the correct shipping charge when you place your order.

WHY ARE SOMETIMES THE SIZES DIFFERENT FOR DIFFERENT ARTICLES?
We sell many international brands, each having its own size specs. We try to map these sizes to our standard Pakistani sizes so that it is convenient for our buyers to order online. You will see a different size label on the poly-bag than the size label on the garment in such case.

Please wear the garment to see if it fits. If not, please return it for a refund or exchange voucher.

YOU REDUCED THE PRICE OF AN ARTICLE AFTER I PURCHASED, DO I QUALIFY FOR THE REDUCED PRICE?

If we reduce our price within 7 days of your purchase date, you are entitled for a credit voucher for the difference in value. Please send us an email quoting your order number, item purchased and difference in price and we will issue a credit voucher. Please note, products bought/offered on Sale/Clearance, Special Sale events, Daily Deal and B Quality section do not apply to this.

CAN I OPEN A PACKET BEFORE MAKING THE PAYMENT TO THE COURIER?
You cannot open the packet before making the payment to the courier. You have 60 days money back guarantee backup with all the products. If you do not like a product or there is a size issue, you can return the packet & we’ll refund your money (less the shipping charges) or an exchange voucher (whatever is the customers choice)

I HAVE BOUGHT A PRODUCT ON A PROMOTION OR SALE / DEAL, WHAT AMOUNT WILL YOU REFUND?
You’ll get the exact amount you paid, for example you bought a product for 600 on sale & its original price is 1100, you’ll get Rs 600.

DO YOU OFFER INTERNATIONAL DELIVERY?
Yes, we do international deliveries, shipping charges Rs 2500/kg or US $15/kg applies*

*whichever is higher

HOW TO PAY ONLINE?
When paying online through a Credit/Debit Card, make sure your card is activated from the parent bank for online payments

WHAT IF OUR HELPLINES ARE NOT WORKING?
When all our customer service lines are busy or not working we have an extra line just in case of emergency please dial +924235971677

WHAT IS YOUR RETURN / EXCHANGE POLICY?
We will gladly accept any unworn, unwashed merchandise with original tags within 60 Days of purchase for a refund or an exchange.
Please return goods with a copy of the invoice and mention the reason for returning the items.
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
Exchange Voucher of the item’s invoice value will be given to the customer asking for an exchange.
Delivery Charges will not be refunded.
Refund requests will be processed within 3 days after receiving the return products.
All returns should be sent to Returns Department, PERSONTAGE CLOTHING, 1 A SHOP # 3, MUHAFIZ TOWN, NEAR EME SOCIETY, CANAL ROAD, LAHORE For further queries about exchanges and returns, Please contact us at +92 313 4087860 (10 AM to 5 PM /p>

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